Refund policy

The China Tea Pot prides itself on ensuring all goods are supplied in perfect condition and that every possible precaution is taken to prevent damage to items. We make every effort to ensure that your order is carefully despatched to you, and we hope that you are happy with your purchase. We want your purchase experience to be as easy as possible.
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If you wish to return a product to us for any reason, you may do so within 30 days of the date your goods are confirmed as delivered by our shipping handler. We will be happy to provide a full refund or exchange the goods, provided the original goods are undamaged.
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Return your goods to our return address.
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Returns address:
52 Durham Close
Grantham
NG318RL
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Customer Service Team
If you need to contact us, you can either e-mail us at theteam@thechinateapot.co.uk or contact us directly via our website live chat.